Introduction

These Terms and Conditions (the “Terms”) govern all use of the online casino services offered under the brand name “Winum” (“Winum”, “we”, “us”, or “our”). By accessing, visiting, or registering an account on the Winum official website at Winum and any of its related pages, interfaces, or mobile versions (collectively, the “Platform”), you agree to be bound by these Terms in full. These Terms constitute a legally binding agreement between you, as the user (“you”, “your”, or “Player”), and Galaxy Byte Lab SRL, the owner and operator of the Winum online casino. Galaxy Byte Lab SRL is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. It is your responsibility to read these Terms carefully before using the Platform, and to check them periodically for any updates or amendments. If you do not agree with any provision of these Terms, you must immediately stop using the Platform and refrain from creating or maintaining an account.

Winum provides online casino games for entertainment purposes only. While Players may win real money, there is also a high risk of losing money, and gambling should never be viewed as a source of income or financial solution. These Terms are designed to ensure fair play, protect minors and vulnerable individuals, and maintain compliance with applicable laws and regulatory standards. In addition to these Terms, other policies such as the Privacy Policy, Responsible Gambling Policy, KYC and Verification Policy, Bonus Rules, and any specific game rules form part of the binding agreement between you and Winum. In the event of any inconsistency between these Terms and other policies, these Terms shall prevail to the extent of the inconsistency, unless expressly stated otherwise.

Acceptance of Terms

Your acceptance of these Terms occurs at the moment you first access or use the Platform, regardless of whether you complete registration. By clicking “Register”, “Sign Up”, “I Agree”, or any equivalent button, you confirm that you have read, understood, and accepted these Terms, as well as our Privacy Policy and Responsible Gambling guidelines. Continued use of the Platform, including logging into your account, placing bets, making deposits, activating bonuses, or participating in promotional campaigns, constitutes ongoing acceptance of the then-current version of the Terms. Winum reserves the right to modify, update, or revise these Terms at any time, subject to regulatory requirements, with such changes becoming effective when published on the Platform. You are responsible for regularly reviewing the Terms to ensure that you remain informed of any changes affecting your rights and obligations.

If any significant changes are made, Winum may, at its discretion, notify you via email, on-site notifications, or other communication channels; however, failure to receive such notice does not invalidate the application of the updated Terms. Your continued use of the Platform after the effective date of any modification will be deemed your acceptance of the revised Terms. If you do not agree with the amended Terms, your sole remedy is to stop using the Platform and request closure of your account. No verbal or written communication from any Winum employee, partner, or affiliate can alter or override these Terms, except where a duly authorised representative expressly confirms such modification in writing and it is published on the Platform.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly limited to individuals who are at least 18 years of age or the legal age of gambling in their jurisdiction, whichever is higher. By registering an account and using the Platform, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts under applicable law. You are solely responsible for ensuring that online gambling is legal in your country, state, or territory of residence and that you are not contravening any local restrictions by accessing casino Winum. Underage gambling is strictly prohibited, and Winum adopts a zero-tolerance approach to any attempt by minors to access or use the Platform. If we have reasonable grounds to suspect that you are underage or have provided inaccurate age information, your account may be suspended pending verification, and any winnings may be voided.

Winum recognises the particular risks that gambling can pose to young people, including the development of addictive behaviours, financial harm, and adverse impacts on education, mental health, and family relationships. To mitigate these risks, we use age-verification procedures and may request identity documents at any time. Parents and guardians are encouraged to use parental control software to block minors from accessing gambling content. If a minor is found to have used the Platform, the account will be closed, all stakes will be voided, and any returned funds will be paid only to a verifiable payment method belonging to a parent or legal guardian, where permitted by law and subject to our compliance checks. Where required, Winum reserves the right to report instances of underage gambling to relevant authorities, in full compliance with our responsible gaming obligations.

Account Registration

To access real-money games and services on Winum, you must complete the registration process and open a personal user account (the “Account”). Account registration is mandatory, and anonymous play for real money is not permitted. When creating an Account, you must provide accurate and complete information, including but not limited to your full name, date of birth, residential address, email address, phone number, and preferred currency, as requested in the registration form. You confirm that all information you provide is true, up to date, and not misleading, and you undertake to promptly update your details whenever they change. You may not create an Account if you are acting on behalf of another person, or if your jurisdiction prohibits online gambling.

Under the one-account-only principle, each Player is allowed to hold only one Account with Winum. Duplicate accounts, whether created intentionally or unintentionally, are strictly forbidden and may result in the suspension or closure of all related accounts, cancellation of bonuses, and confiscation of winnings, subject to applicable law. Your Account is for personal use only and must not be used for business, commercial, or professional purposes. You must not transfer, sell, or assign your Account, balance, or any rights or obligations under these Terms to another person. You are responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activities undertaken through your Account, whether or not such activities were authorised by you.

Winum recommends that you choose a strong and unique password, enable any additional security measures offered on the Platform, and log out after each session. If you suspect that your login details have been compromised or that an unauthorised third party has accessed your Account, you must immediately notify us at support@winum.casino and change your password. Winum is not liable for any loss or damage arising from unauthorised access or use of your Account resulting from your failure to safeguard your credentials. At any time, Winum may request further information or documents to verify your identity and account details in line with our KYC (Know Your Customer) and anti-money laundering (AML) obligations. Failure to provide such information within the stipulated timeframe may result in suspension, restrictions on withdrawals, or closure of your Account.

Deposits & Withdrawals

To participate in real-money games on Winum, you must deposit funds into your Account using one of the available payment methods. The list of supported deposit and withdrawal options, along with applicable limits and processing times, is displayed in the cashier section of the Platform and may change from time to time. By making a deposit, you confirm that you are the legitimate holder of the payment instrument used, that the funds are derived from lawful sources, and that third-party payments are not being used. Winum does not grant interest on Account balances, and your funds are not considered as deposits held by a financial institution. All deposits are subject to checks for fraud, AML compliance, and, where applicable, currency conversion by the payment provider or intermediary.

Withdrawals from your Account are subject to verification procedures, including KYC checks, and may require submission of identity documents, proof of address, and proof of payment method ownership. Winum reserves the right to process withdrawals, where possible, to the same payment method used for deposits, in line with international AML best practices, and to refuse withdrawals to methods or currencies not supported by the Platform. We may apply withdrawal limits per transaction, per day, week, or month, as specified in the cashier or in these Terms, and reserves the right to adjust such limits based on risk assessment, regulatory requirements, or VIP status. In case of suspected fraud, abuse, chargebacks, or suspicious activity, Winum may temporarily withhold withdrawals while investigations are conducted and may freeze funds if legally required.

You acknowledge that all payment transactions are subject to processing times that can vary depending on the chosen method, third-party providers, bank procedures, and other external factors beyond Winum’s control. Winum is not responsible for delays, fees, or losses arising from payment provider actions or system failures, although we will make reasonable efforts to assist in resolving issues. Should a deposit be reversed or result in a chargeback, Winum has the right to deduct the amount from your Account balance and seek reimbursement for any related expenses. Misuse of payment methods, including unauthorised use of cards or wallets, chargeback abuse, or deliberate failure to honour transactions, is strictly prohibited and may lead to account closure and legal action.

Payment Methods Table

The following table provides an indicative overview of certain payment methods associated with Winum. Availability may vary by country, currency, and regulatory requirements, and the actual limits applicable to your Account will be displayed in the cashier section.

All transactions are monitored for AML and fraud prevention, and Winum reserves the right to request additional documents before processing any payment. Any currency conversion will be carried out by the payment provider or bank at prevailing rates, and Winum is not responsible for conversion losses or fees. You must retain copies of transaction records, these Terms, and any communications with Winum for your own reference and compliance.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, cashback, loyalty rewards, and other promotional incentives (collectively “Bonuses”) to eligible Players. The structure of Bonuses, such as welcome packages, deposit matches, and free spins, is detailed on the promotions page of Winum and may change at Winum’s discretion. Each Bonus is governed by specific terms, including minimum deposit requirements, wagering obligations, maximum bet limits while wagering, game contribution percentages, and expiry periods. For example, selected deposit bonuses may include wagering multipliers in the range of 30x to 40x and expiry periods between 7 and 14 days, as indicated in the bonus description. You must carefully read the applicable bonus rules before accepting any promotional offer, as acceptance constitutes your agreement to those specific conditions in addition to these Terms.

Bonuses are intended for recreational Players and fair use only. Any form of bonus abuse, including but not limited to creating multiple accounts, using strategies that guarantee profit, colluding with other Players, or deliberately placing low-risk bets to clear wagering requirements, is strictly prohibited. Winum reserves the right to withhold, cancel, or remove Bonuses and/or related winnings in cases of suspected abuse, breach of Terms, or irregular gameplay patterns. Some Bonuses may only be available to Players from specific jurisdictions, using certain currencies, or meeting particular eligibility criteria; Winum may use automated systems to allocate or restrict offers accordingly. Bonus progress and status, including remaining wagering requirements and expiry countdowns, can typically be viewed under the “My Account → Bonuses” section of the Platform.

It is your responsibility to track your own wagering progress and ensure that all conditions are met within the given timeframe. If wagering is not completed before the Bonus or related free spins expire, the Bonus funds and any associated winnings may be forfeited. Real-money funds are usually wagered before bonus funds, unless otherwise indicated in the specific promotion rules. Maximum bet limits while wagering, as well as excluded games or restricted betting patterns, will be specified in the promotion details and must be respected at all times. Winum reserves the right to modify, suspend, or terminate any Bonus or promotional campaign at any time, including after activation, where necessary for legal, technical, or integrity reasons, provided that such changes do not unfairly disadvantage Players who have already entered the promotion.

Game Rules

Winum offers a wide range of online casino games, including but not limited to slots, crash games, table games, and live dealer games. Examples of games that may be available include popular titles such as Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Coin Volcano, Plinko 2, Wolf Gold, Sweet Bonanza, and various Megaways and Olympus-themed games. Each game is governed by its own specific rules, paytables, and instructions, which are accessible within the game interface or on relevant information pages. You are responsible for familiarising yourself with the rules and features of any game before placing real-money bets. By participating in a game, you confirm that you understand the rules, the potential payouts, the house edge, and the inherent risk of financial loss.

The outcome of each game round is determined by the underlying Random Number Generator (RNG) or, in the case of live dealer games, by the physical processes and equipment used by the game provider. Any malfunction of the game software, hardware, or RNG will render that particular game round void, and stake amounts will be refunded to the extent technically possible. In such cases, Winum and its game providers reserve the right to cancel affected bets and re-run or not re-run the game round, as appropriate. Bets once placed and confirmed cannot generally be cancelled by the Player, and any disputes related to game outcomes must be raised within the timeframe specified in the Complaints & Dispute Resolution section of these Terms. All game rules and outcomes are final and binding, subject only to investigation of suspected malfunctions or rule violations.

Certain games may have minimum and maximum bet limits, variable RTP (Return to Player) configurations, and specific eligibility for bonus wagering; these parameters are defined by the game provider and may be adjusted from time to time. You must ensure that your internet connection is stable before playing, as interruptions through your device or network may not entitle you to compensation, except in cases where our systems clearly show a fault on our side. Any attempt to exploit a bug, glitch, or error in any game, including using automated tools or scripts, is strictly prohibited and may result in account closure and confiscation of funds. Some games or providers may not be available in certain jurisdictions due to licensing or compliance constraints; Winum may use geo-restriction technology to enforce such limitations.

Fair Play & RNG

Winum is committed to fair and transparent gaming and uses certified Random Number Generator (RNG) technology to determine the outcomes of virtual games. The RNG ensures that each game result is independent, unpredictable, and not influenced by previous outcomes or Player behaviour. Game providers integrated with casino Winum are required to adhere to industry standards and undergo regular testing by recognised testing laboratories or certification bodies, where applicable, to validate RNG integrity and theoretical RTP rates. While the RTP indicates the long-term expected return to Players, it does not guarantee any specific outcome or winning frequency for individual sessions. Short-term results can deviate significantly from the theoretical percentages due to the inherent randomness of gambling.

Any suspicion of rigging, manipulation, or non-random behaviour is taken seriously and will be investigated promptly. You agree that the game histories recorded on Winum’s servers, together with logs provided by the game providers, constitute conclusive evidence of all transactions and game outcomes. In the event of a discrepancy between your version of events and the records held by Winum, the latter shall prevail, subject to additional technical review where necessary. Winum reserves the right to void bets, withhold payouts, or suspend games temporarily if we have reasonable grounds to believe that a malfunction, security breach, or attempt at collusion or exploitation has occurred. You must not use external tools or systems to gain an unfair advantage, including but not limited to bots, artificial intelligence software, or pattern analysis tools aimed at defeating the RNG.

Fair play also requires honest conduct on the part of all Players. You must refrain from collusion, chip-dumping, or any cooperative strategies that seek to manipulate outcomes in multi-player games or live tables, where such products are offered. Any attempt to interfere with the functioning of the Platform, games, or RNG, whether through technical attacks, packet manipulation, or similar methods, constitutes a serious breach of these Terms and may lead to legal action. Winum may share relevant data with regulators, law enforcement agencies, and game providers in the event of investigations into suspected fraudulent or criminal activity, in accordance with applicable privacy and data protection laws.

Responsible Gambling

Winum is firmly committed to promoting responsible gambling and ensuring that online casino entertainment remains a safe and controlled activity for all Players. Gambling involves financial risk and can lead to problems if not managed responsibly, including addiction, debt, and negative impacts on mental and physical health. Winum encourages you to treat gambling as a form of leisure and not as a way to earn regular income or solve financial difficulties. You should only gamble with money you can afford to lose, and never use funds intended for essential expenses such as rent, education, or medical costs. If at any time you feel that your gambling behaviour is becoming problematic or is negatively affecting your life or relationships, you should stop playing immediately and seek professional support.

Winum provides a range of responsible gaming tools and features designed to help you stay in control. These include deposit limits, loss limits, wager limits, time/session limits, reality checks, self-exclusion, and cooling-off periods. You can usually access these features in the “Responsible Gambling” or “Account Settings” section of your profile, or by contacting customer support at support@winum.casino. It is your responsibility to use these tools proactively and honestly, providing accurate information about your situation. Winum may also use internal monitoring systems to identify patterns of risky behaviour and may contact you with responsible gambling information, propose limits, or in some cases restrict your Account if we believe that continued gambling may cause harm.

You acknowledge that, despite these measures, the primary responsibility for responsible gambling rests with you. Winum does not provide financial or therapeutic counselling, and our staff are not qualified to offer medical advice, but we can refer you to independent support organisations. We strongly encourage you to take regular breaks, avoid chasing losses, and never gamble under the influence of alcohol, drugs, or during periods of emotional distress. Under no circumstances should minors or vulnerable persons be allowed access to your Account or devices used for gambling. If you are aware of any underage or vulnerable person engaging in gambling on Winum, you should report this to us immediately.

Tools & Features (table)

The following table summarises key responsible gambling tools available on Winum. Availability and exact configuration may vary based on your jurisdiction and regulatory requirements.

Once a self-exclusion period is activated, Winum will take reasonable steps to block your access, prevent marketing communications, and restrict new account creation under the same identity details. You must not attempt to circumvent self-exclusion or other limits, for example by opening new accounts or changing personal data. If you do so, Winum is not liable for any losses incurred, but may still close such accounts and, where appropriate, return remaining balances. Certain changes to limits, especially reductions, take effect immediately, whereas increases or removals may be subject to a cooling-off period, in line with responsible gambling best practices.

Support Resources

In addition to the tools provided by Winum, you are strongly encouraged to seek help from independent organisations if you suspect that you may be developing a gambling problem. External support services can offer confidential advice, self-assessment tests, and structured treatment programmes. Generic examples of such organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, which typically provide online resources, helplines, and local support meetings. Depending on your place of residence, local or regional counselling services may also be available in your language and time zone. You should visit the websites of these organisations directly for the most accurate and up-to-date contact information.

Friends and family can also be important sources of support if you are concerned about your gambling. If someone close to you expresses worry about your gambling behaviour, you should take their concern seriously and consider using our responsible gaming tools or seeking professional help. Do not attempt to hide the extent of your gambling or borrow money to cover gambling losses, as these behaviours can worsen problems. If you are experiencing severe distress, suicidal thoughts, or other mental health crises, you should immediately contact local emergency services or mental health helplines. Winum will cooperate with relevant authorities and support services where legally required to help protect vulnerable individuals.

Prohibited Activities

When using the Winum Platform, you agree not to engage in any activities that are illegal, abusive, fraudulent, or otherwise in breach of these Terms. Prohibited conduct includes, but is not limited to, opening multiple accounts in your own name or in the names of others, submitting false or forged documents, and engaging in bonus abuse strategies designed solely to extract promotional value without genuine, recreational play. You must not use bots, automated scripts, or any software designed to interact with the Platform without human intervention or to gain an unfair advantage. Collusion with other Players, chip-dumping, syndicate betting, or any coordinated actions intended to manipulate game outcomes or exploit system vulnerabilities are strictly forbidden. Attempts to launder money, disguise the source of funds, or use Winum for any financial crime will result in immediate account action and may be reported to the relevant authorities.

Use of VPNs, proxies, or other tools aimed at obscuring your true location, especially to bypass regional restrictions or access the Platform from a prohibited jurisdiction, is expressly prohibited. Harassment, abusive language, or threatening behaviour towards Winum staff, game providers, affiliates, or other Players is not tolerated and may lead to account sanctions. You may not interfere with or disrupt the normal functioning of the Platform through hacking, denial-of-service attacks, the introduction of malware, or any other hostile technical activity. Any attempt to reverse-engineer the Platform, access source code, or manipulate data transmissions is strictly forbidden. Winum reserves the right to investigate any suspicious activity, suspend accounts during investigations, and withhold funds where allowed by law until the matter is resolved.

If Winum determines, in its reasonable opinion, that you have engaged in any prohibited activity, we may take one or more of the following actions: suspend or close your Account, void bets, confiscate winnings, cancel Bonuses, restrict your access to certain products, and/or block your future registration. Serious violations may result in the reporting of your details and activity to law enforcement agencies, regulators, payment providers, or other operators, in line with legal and regulatory obligations. You are responsible for any losses, costs, or damages incurred by Winum due to your prohibited conduct and may be required to compensate us accordingly. The decision of Winum regarding prohibited activities shall be final and binding, subject to any rights you may have under applicable law.

Restricted Countries (table)

Due to legal, regulatory, or commercial reasons, access to Winum may not be available in certain jurisdictions. The list of restricted countries may change from time to time, and Winum reserves the right to impose or lift restrictions at its sole discretion. You are responsible for ensuring that you do not access the Platform from a jurisdiction where online gambling is prohibited or where Winum does not operate. Use of VPNs or similar tools to circumvent geographic restrictions is a breach of these Terms.

The following table provides an illustrative (non-exhaustive) list of categories of jurisdictions where Winum may be restricted:

You must refer to the registration page, cashier section, or relevant notices on the Platform for updated information on whether your jurisdiction is allowed or restricted. If it is discovered that you have registered or played from a restricted jurisdiction, Winum may close your Account, void bets, and, where appropriate and lawful, return any remaining bona fide deposits, less any permitted administrative charges. Deliberate misrepresentation of your residence or location is considered a serious breach of these Terms.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a secure and lawful manner. By using the Platform, you acknowledge that Winum, as data controller, may collect, store, and process your personal information for the purposes of providing gambling services, verifying identity, ensuring compliance with legal obligations, preventing fraud, and improving our products. The types of data we may collect include, but are not limited to, identification details, contact information, account and transaction data, device and browser information, location data, and communication records. We may also process data required for responsible gambling monitoring and risk assessment. Full details of our data handling practices are set out in our Privacy Policy, which forms an integral part of these Terms.

Your data may be shared with carefully selected third parties where necessary for service provision and legal compliance, including payment providers, KYC and identity verification companies, AML screening services, game providers, analytics services, and competent authorities or regulators. Some of these recipients may be located in other countries, and your data may therefore be subject to international transfers, which will be carried out with appropriate safeguards in place, in accordance with applicable data protection laws. Personal data is retained only for as long as necessary to meet the purposes for which it was collected, including regulatory retention periods, which may typically extend up to several years after account closure, depending on the jurisdiction. Winum also uses cookies and similar technologies to enhance user experience, track website performance, and enable certain functionalities; cookie settings may be managed via your browser or Platform preferences, subject to functional limitations.

You have various rights in relation to your personal data, which may include the right to access, correct, or update your information, the right to request deletion or restriction of processing, the right to object to certain types of processing, and the right to data portability, where technically feasible and legally required. You may also have the right to withdraw consent for processing activities that are based on your consent, such as certain types of marketing. Requests to exercise your data protection rights can be submitted to Winum through the contact details provided in the Privacy Policy or via support@winum.casino, and we will respond within a reasonable time frame, subject to verification of your identity. You may also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been infringed. However, we encourage you to contact us first, so that we may address your concerns directly.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your Account at any time, with or without prior notice, where justified by legal, regulatory, risk, or responsible gambling considerations. Grounds for suspension or termination may include, but are not limited to, suspected fraud, money laundering, bonus abuse, multiple accounts, use of prohibited tools such as VPNs or bots, chargebacks, providing false information, failure to complete KYC verification, or evidence of gambling-related harm. During suspension, your access to the Platform and certain functions, particularly withdrawals, may be temporarily restricted while investigations or checks are performed. Winum will take reasonable steps to keep you informed of the status of any investigation, subject to legal and security constraints.

You may also request closure of your Account at any time by contacting customer support. Upon closure, any remaining real-money balance, less any applicable fees or chargebacks, will be paid out to you, provided that your identity has been verified and no legal or regulatory impediments apply. Accounts that remain inactive (no login activity) for a prolonged period, for example 12 months or more, may be deemed dormant; Winum may contact you using your last known contact details before closing dormant accounts and handling remaining balances in accordance with applicable regulations. In all cases, records of your account activity may be retained for the legally required period even after closure, in line with our data retention and AML obligations.

Where an Account is terminated due to a breach of these Terms or illegal activity, Winum may, subject to applicable law and regulatory approval, withhold or confiscate funds, void bets, and cancel Bonuses. Each case will be assessed individually, taking into account the nature and severity of the breach, the Player’s conduct, and any relevant mitigating factors. Decisions to suspend or terminate accounts may be appealed through the complaints process described below, but until such review is completed, the decision will remain in effect. Winum’s decision on termination shall be final, without prejudice to any statutory rights you may have in your jurisdiction.

Limitation of Liability

Winum makes reasonable efforts to ensure that the Platform is available, secure, and operates correctly at all times. Nevertheless, services are provided on an “as is” and “as available” basis, without any warranty or representation of any kind, whether express or implied, regarding uptime, performance, or fitness for a particular purpose. Winum is not liable for any loss or damage arising from interruptions, delays, errors, or defects in the operation of the Platform, provided that such events are not caused by our gross negligence or wilful misconduct. This includes, without limitation, technical failures of hardware, software, or networks, interruptions in telecommunications or internet services, or power outages, whether on our side or that of third-party providers.

To the maximum extent permitted by law, Winum shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or reputation, arising out of or in connection with your use of the Platform or these Terms. Winum’s total aggregate liability to you for any claim relating to the Platform or these Terms shall not exceed the value of your deposits made to your Account during the 30 days immediately preceding the event giving rise to the claim, subject to applicable law. You acknowledge that gambling inherently involves risk and that you may lose money; such losses are considered an inherent part of the service and do not give rise to any claim against Winum. You are solely responsible for ensuring that your use of the Platform complies with local laws and that you have the necessary legal capacity to participate in online gambling.

Nothing in these Terms shall exclude or limit Winum’s liability for any matter which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages; in such cases, some of the above limitations may not apply to you, and you may have additional rights. You agree to indemnify and hold harmless Winum, its officers, employees, agents, partners, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your breach of these Terms, unlawful use of the Platform, or violation of any third-party rights.

Complaints & Dispute Resolution

Winum strives to provide a fair and transparent service and aims to resolve any issues or disputes promptly and amicably. If you have a complaint regarding your Account, a transaction, a game outcome, or any other aspect of our services, you should first contact our customer support team via email at support@winum.casino or through any other official support channels listed on the Platform. You should clearly describe the nature of your complaint, provide relevant details such as timestamps, game titles, bet references, and screenshots where appropriate, and submit the complaint as soon as possible after the event occurs. Complaints related to specific game rounds or technical issues should ideally be lodged within the timeframes indicated on the Platform or in our policies, to allow effective investigation.

Upon receipt of your complaint, Winum will acknowledge it within a reasonable time and will aim to provide a substantive response after conducting the necessary investigation. We may request additional information or documentation from you in order to clarify the facts and assess the issue fairly. Winum will endeavour to resolve complaints within a reasonable period, subject to the complexity of the case and the need to liaise with game providers, payment processors, or other third parties. Our final decision will be communicated to you in writing, and all such decisions will be based on the available evidence, system logs, and applicable Terms and rules.

If you are not satisfied with the outcome of your complaint, you may, where applicable, escalate the matter to any recognised dispute resolution body or regulator that has jurisdiction over Winum’s operations, subject to the procedures provided by such entity. Information about any external dispute resolution mechanisms, if available, may be provided upon request or published on the Platform. You may also seek legal advice or pursue your claim through the courts of the competent jurisdiction, as defined in the Governing Law section, although we encourage you to exhaust our internal complaints process first. All communications relating to complaints and disputes should be conducted in a respectful and constructive manner; abusive or threatening behaviour may result in refusal to handle the complaint until appropriate conduct is restored.

Governing Law

These Terms, and any disputes arising out of or in connection with them or your use of the Platform, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Galaxy Byte Lab SRL, except where otherwise required by mandatory provisions of local consumer protection law. By accepting these Terms, you irrevocably agree that the courts of that jurisdiction shall have exclusive or, where applicable, non-exclusive jurisdiction to hear and determine any legal proceedings arising out of or in relation to these Terms and your use of Winum. Nothing in this clause shall prevent Winum from bringing proceedings against you in any other court of competent jurisdiction, particularly for enforcement purposes or where required by law. You are responsible for ensuring that your access to and use of the Platform is lawful in your own country or region.

If any portion of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that portion shall be interpreted in a manner consistent with applicable law and the original intent of the parties, and such invalidity shall not affect the remaining provisions, which shall remain in full force and effect. In any event of a conflict between translations of these Terms, the English language version shall prevail. Your statutory rights, if any, are not affected by this Governing Law clause.

Final Provisions

These Terms, together with the Privacy Policy, Responsible Gambling Policy, Bonus Rules, and any other policies or rules posted on Winum constitute the entire agreement between you and Winum regarding your use of the Platform and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, relating to the subject matter. Winum reserves the right to assign, transfer, or sub-contract its rights and obligations under these Terms, in whole or in part, to any affiliated or successor entity, without requiring your prior consent, provided that such transfer does not reduce the level of protection afforded to you under applicable law. You may not assign or transfer any of your rights or obligations under these Terms without Winum’s prior written approval.

No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. Headings and section titles are for convenience only and do not affect the interpretation of these Terms. Where context requires, words in the singular shall include the plural and vice versa, and references to a particular gender shall include all genders. Any notices or communications to you may be sent via email, on-site messages, or other electronic means using the contact details registered to your Account, and will be deemed received when sent or posted, unless evidence shows otherwise.

By registering an Account and using the services of casino Winum, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies and rules that are incorporated by reference. If you do not agree with any provision, you must not use the Platform. Your continued use of Winum signifies your ongoing consent to these Terms and any duly notified amendments thereto, in accordance with the provisions described above.